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Udemy -Are customers being served? 100% off



COURSE DESCRIPTION

THIS COURSE IS OFFERED AT $99.
TO CELEBRATE THE LAUNCH, IT WILL BE AVAILABLE AT $59
UNTIL MARCH 1, 2015 (at 10 am New York time).
This course is for you if you are looking to create a competitive advantage byenhancing customer interactions, increasing job performance (your own, your employees or both), increase career prospects, profit from happy customers, looking to be challenged, or simply if you want to grow.
Why does customer service matter? It cost five times more to attract a new customer than an existing one. If you can exceed your customer’s expectations you will outperform the market!
You will also learn skills to create an employee first culture. Why is that important to customer service? Companies with happy employees have:
22% higher profitability
10% higher customer metrics
43% more productivity
The bottom line is a satisfied employee equates to a satisfied customer who is an economic asset with high return and low risk.
This self-paced interactive course offers:
Video
Audio
Text
Activities
A platform to share your knowledge
This 8-hour course will examine your attitudes and how they are affecting your work. It will challenge you to think of new ways to exceed expectations and give you a chance to interact, teach and learn from others.
If you are not serving the customer, your job is to be serving someone who is.
How do you stack up?
You will receive a 100% refund in the first 30 days if you are not happy with the course.
Click the "take this course" button at the top of the page. Every hour you delay may be costing you customers.

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